Technical Helpdesk Service

Our Technical Helpdesk is at the heart of every compliance package we offer, giving you access to one of the best Technical Helpdesks in the industry. Our Helpdesk Consultants have vast regulatory experience and technical knowledge, and aim to surpass your expectations with the comprehensive answers they provide. We have the skill to convey the answers to your questions in simple, practical and understandable language - meaning we won’t talk to you in technical jargon!

If you ask a question, no matter how simple or complex, we don’t just provide the answer, but also consider how this might apply to your firm in a wider context. We pride ourselves in going the extra mile, and so we’re likely to ask you more questions in order to build a bigger picture of why you’re asking the question in the first place. This enables us to get to the real root of the issue and perhaps make you aware of things that you hadn’t considered. 

Our team of specialist regulatory, pension, tax and trust, mortgage and insurance Consultants are always on hand to answer your compliance and technical queries, no matter how simple or complex. We offer a number of different options for contacting us so that you can choose the option which suits you best; the team are available via email, phone and web chat. We can also utilise video calls if we think it will be more effective to share information on screen in order to assist you.

We can answer questions relating to anything and everything involving financial services - and even some that don’t! Examples of queries we can assist with are:

  • Compliance queries
  • Regulation queries
  • Technical questions
  • Taxation queries and calculations
  • Complaints assistance
  • Help with all FCA regulatory returns
  • GDPR and data protection questions

We currently receive over 5,000 enquiries to the Technical Helpdesk per year. Therefore, when you use this service you can be confident that enquiries are being assessed by fully-qualified individuals, all of whom are dedicated to delivering a quality service to your firm and ensuring excellent customer outcomes. For more information on this service and the benefits it can bring to your business, please do not hesitate to contact us on 0161 486 4890.

Hi, I'm Stuart! I'm the Technical Helpdesk Manager for Paradigm, and my team and I are on hand to support firms with a wide range of technical, regulatory and compliance-related enquiries. By having my team as an extra pair of hands for your business, you can save your firm a lot of time on reading up and researching the answers to your questions, meaning that you can get on with doing what you do best. We work closely with the firms we support to ensure we truly understand your enquiry, enabling us to provide the most comprehensive answers possible. If you'd like to know more about how we can help your firm, please don't hesitate to contact one of the Sales team or email me on [email protected] and we can discuss this further.

Paradigm's technical helpdesk is incredible. Being fairly novice at first, I found the team were able to explain the more complex aspects of my queries in a way I was able to understand. Nothing is too much trouble even if you don’t at first understand the solution. Everyone is really patient.

Lorraine Hanson

Practice Manager, Cockburn Lucas Independent Financial Consulting Limited
The Technical Helpdesk responds promptly to all manner of queries, ranging from help with FCA returns to challenging client scenarios and we are very grateful to them. We consider them part of our extended team now!

Jeremy Tarr

Sheila Tarr I.F.S.
Deep Blue Financial Ltd has been working with Paradigm’s Technical Desk for many years and the service received from all team members has been exceptional. We have a particularly excellent relationship with Stuart Shelton whose knowledge and expertise are second to none, his friendly demeanour ensures that all of our team are happy to approach him for help and support.

Sarah Jubb

Compliance Manager, Deep Blue Financial Ltd
We have utilised the Paradigm Technical Helpdesk for a number of years. The advice, support and expert knowledge provided by Matthew and Stuart, as well as the rest of the team, has proved invaluable to ourselves, and our clients, across a very broad range of financial advisory topics.

Paul Basson

Director, Knight James Associates Ltd
I have used the Paradigm Technical Helpdesk frequently over the years and been delighted with the willingness to help and the speed of response. They have helped me with compliance queries such as RegData/Gabriel completion, technical details regarding taxation of products and been a sounding board for queries regarding client specific cases that are slightly out of the normal. A very useful resource to have.

Jim Cooper

Director, Radcliffe Cooper Limited
I have always received great service from Paradigm from all areas of the business, I would not hesitate to recommend them.

Mike Durkin

MKD Independent
Paradigm

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Paradigm Consulting is a Member of the Association of Professional Compliance Consultants and also the Consumer Duty Alliance.

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Contact Us

Paradigm House
Brooke Court, Lower Meadow Road,
Wilmslow, Cheshire SK9 3ND

0161 486 4890

Paradigm Consulting is a trading name of Paradigm Partners Ltd
Office address: Paradigm Partners Ltd, Paradigm House, Brooke Court, Wilmslow, Cheshire, SK9 3ND
Paradigm Partners Ltd is registered in England and Wales. No.09902499. Registered Office: As above